If a customer purchases a product that he/she doesn't like, they may return it for a full refund (as long as the product is not damaged). In this case, the customer will absorb the costs of shipping (both ways).
NOTE: The return have to be made with in 15 days from the original shipment for USA customers and 30 days for International customers.
If the product is damaged during transit, Suples will send a replacement only if proof of documentation is submitted to assure us that the damage was done during transit. If there is a manufacturer problem, Suples will send a replacement as soon as the orignal damaged product is received.
To deliver your product on time Suples, Ltd will ship via UPS, ground transportation. Products are usually delivered to customers within 5 to 8 business days. Once the product has been shipped, the shipping carrier is responsible for any damage or delays.
There is a Two Year Warrantee for Genuine Leather Throwing dummies and Bulgarian Training Bags, starting from the date of purchase. There is a One Year Warrantee for Artificial Leather Throwing dummies. Suples, Ltd warrants its product to be free from defects in materials or workmanship during normal use.
The warrantee is NOT VALID if products have been mishandled, improperly stored, or used for purposes not intended (i.e. WWE style throws). Any defects related to materials and manufacturing are covered by the warrantee.
All shipping fees of products returned to Suples, Ltd are the responsibility of the customer. Suples, Ltd will pay for the return of product to customer if product is deemed defective and warranteed.
The warranty does not cover cosmetic items (ie. scratches, scuff marks, denting or compression from incorrect storage, fading, discoloring or weathering, normal wear and tear or damage due to neglect or vandalism.
Submiting a Claim
To make a claim under the terms of the warranty, the buyers' written statement of claim, along with a copy of the original invoice, and supporting photographs must be sent to: Suples,Ltd., 8534 W. Elisa St., Boise, ID 83709
No Product should be returned without written permission from Suples, Ltd. When products are returned without written permission it will be shipped back to customer COD (cash on delivery).
Loss or Damage in Transit
Suples, Ltd is NOT responsible for loss or damage during transit. Our responsibility ends when the carrier signs the bill of lading, which is our receipt that shipment was made complete and in good condition.
It is the customer's responsibility to check the product against damage before signing the bill of lading. Any damage should be noted on the freight bill before it is signed.